ZAINAB JUNAID
The Nigerian Maritime Administration and Safety Agency (NIMASA) last week, joined other Companies in the world to celebrate annual Customer Service Week for the year 2025, embracing the global theme: “Mission Possible” to reaffirm its commitment to transforming Customers challenges into opportunities.
R-L: Executive Director Operations, Nigerian Maritime Administration and Safety Agency, NIMASA, Engr. Fatai Taiye Adeyemi; Director General NIMASA, Dr. Dayo Mobereola; Executive Director, Finance and Administration, NIMASA, Chudi Offodile; Executive Director, Maritime Labour and Cabotage Services, Jibril Abba and Head SERVICOM NIMASA, Hajia Rakiya Lamai during the commemoration of the 2025 International Customer Service Week at the NIMASA headquarters in Lagos.
The Agency leveraged the week’s celebration to reaffirmed commitment to consistently deliver exceptional service to grow the Nigerian Maritime sector.
According to a statement signed by Osagie Edward FNIPR, Deputy Director/Head, Public Relations, the Director General of NIMASA, Dr. Dayo Mobereola, stressed that effective service delivery remains central to the Agency’s mandate.
From 7th right: Executive Director Operations, Nigerian Maritime Administration and Safety Agency, NIMASA, Engr. Fatai Taiye Adeyemi; Director General NIMASA, Dr. Dayo Mobereola; Executive Director, Finance and Administration, NIMASA, Chudi Offodile; Executive Director, Maritime Labour and Cabotage Services, Jibril Abba; Head SERVICOM NIMASA, Hajia Rakiya Lamai and other staff of the SERVICOM Unit in NIMASA during the commemoration of the 2025 International Customer Service Week in Lagos.
He said excellence must begin internally before extending to external stakeholders, and providing service is paramount, at both internal and external levels.
“We must remain prepared, committed, and available to solve problems together as a team. Excellence in service delivery defines who we are and what we represent,” Dr. Mobereola stated.
The DG further highlighted teamwork, accountability, and continuous improvement as essential drivers of institutional growth and public confidence.
From 2nd right: Assistant Director, Hydrography Unit, Nigerian Maritime Administration and Safety Agency, NIMASA, Dankura Adamu; Head, SERVICOM NIMASA, Hajia Rekiya Lamai; Deputy Director, Shipping Promotion, NIMASA, Dr Rex Elem; Deputy Director SERVICOM, Chinyere Ezike ; Assistant Director SERVICOM NIMASA, Chika Chukwudi and others during the the 2025 International Customer Service Week at the NIMASA office in Apapa, Lagos.
Also speaking, Hajiya Rakiyyah Lammai, Head of SERVICOM Unit, appreciated the Director General for his continued support in strengthening customer service structures within NIMASA.
She noted that this year’s theme aptly reflects the dedication and resilience of the Agency’s staff in upholding service quality.
The 2025 Customer Service Week was commemorated across NIMASA offices nationwide with recognition programmes, engagement activities, and customer feedback sessions aimed at promoting a culture of responsiveness and efficiency.
Director Marine Environment Management, Nigerian Maritime Administration and Safety Agency, NIMASA, Heaky Dimowo (middle); Director, Marine Environment Management, NIMASA, Dr Oma Offodile (5th Left); Head, SERVICOM NIMASA, Hajia Rekiya Lamai (5th right) and others during the commemoration of the 2025 International Customer Service Week at the Nigerian Maritime Resource and Development Center, in Kirikiri, Lagos.
The celebration at the Agency’s headquarters brought together the Executive Directors and Management Staff, who collectively reaffirmed their commitment to upholding service excellence.
As NIMASA continues to promote safety, security, and sustainability within Nigeria’s maritime domain, the 2025 Customer Service Week reinforced that service excellence remains the cornerstone of effective public service.
