ZAINAB JUNAID
SIFAX Group has celebrated this year’s Customer Service Week with series of engaging activities across its subsidiaries, highlighting the strategic role customers and employees play in the growth and survival of its various businesses.
In a statement made available by the company, SIFAX described Customers and employees as the life-blood of every business.
Speaking at the grand finale of the week-long celebration themed “Above and Beyond”, Wunmi Eniola-Jegede, Group Coordinating Director, SIFAX Group, said no business can survive without these two key stakeholders.
She said, “This week presents the company another good opportunity to celebrate our customers who have continued to keep our businesses going across all our subsidiaries. The customer is king, and we recognize the logic behind this popular saying.
“The customer determines whether a business survives or not through their loyal patronage or shifting to another business. That’s the reason we have designed an exceptional customer experience that meets and exceeds the expectations of our customers. Either through our innovative products and services or experience through our different touch points, we strive at all times to satisfy their yearnings.
“Our staff are not left out of the celebration as we recognize the critical role they also play in the business through their commitment, enthusiasm, and dedication to duties which have made our customers to keep coming back.”
Also commenting on this year’s theme, Catherine Abuah, the Group Head of Marketing and Customer Service, highlighted the importance of stellar service delivery, urging employees to treat customer service delivery as important to both external and internal customers, “In this case, colleagues. “Exceeding the customer’s expectations, going the extra mile, that’s what sets us apart”, she said.
The series of activities carried out to celebrate the year’s event include interactive sessions, workshops, and team building activities; health talks, medical screenings, role-play by senior executives and appreciation visits to key customers, among others.